Privacy Policy

📋1. Information We Collect

When you register, use, or interact with dha88, we may collect the following categories of personal information:

• Identity data: full name, date of birth, gender, nationality, and government-issued ID numbers provided during KYC verification.
• Contact data: email address, phone number, and residential address in Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial data: bKash wallet numbers, Nagad account numbers, Rocket or Upay identifiers, bank account details, and transaction history.
• Technical data: IP address, device type, browser type, operating system, session duration, pages visited, and click-path data collected automatically when you use the platform.
• Gaming data: gameplay history, bet amounts, win/loss records, bonus usage, and responsible gaming preferences including deposit limits and self-exclusion periods.

We collect this information directly from you when you fill in forms, through automated technologies when you use our platform, and occasionally from third-party KYC providers. We do not collect sensitive data such as racial origin, religious beliefs, or political opinions.

⚙️2. How We Use Your Information

dha88 uses the personal information we collect for the following purposes:

• Account management: to create, maintain, and secure your dha88 player account, verify your identity, and process your registration and login requests.
• Transaction processing: to handle deposits via bKash, Nagad, Rocket, Upay, and bank transfers, and to execute withdrawal requests accurately and on time.
• Service improvement: to analyse gameplay patterns and user preferences so we can continuously improve the dha88 experience for players across Bangladesh.
• Compliance and fraud prevention: to meet anti-money laundering (AML) obligations, detect suspicious activity, and prevent unauthorised account access or fraudulent transactions.
• Marketing communications: to send relevant promotional offers, daily bonus alerts, and BPL cricket betting updates — only if you have opted in. You may unsubscribe at any time by contacting [email protected].

⚖️3. Legal Basis for Processing

dha88 processes your personal data on the following legal grounds: (a) Contract performance — necessary to fulfil the account agreement and provide gaming and payment services; (b) Legal obligation — required for compliance with applicable AML regulations; (c) Legitimate interests — to protect platform security and improve our services; (d) Consent — where we send marketing communications, relying on your explicit prior consent.

Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing. Withdrawal of consent will not affect processing required for contract performance or legal compliance.

🤝4. Sharing of Your Information

dha88 does not sell, trade, or rent your personal data to unaffiliated third parties. We share your data only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners receive only the minimum data necessary to process your transactions securely.
• KYC and identity verification providers: third-party KYC services that help verify player age and identity as required for responsible gaming compliance.
• Law enforcement and regulatory bodies: where we are legally required to disclose information in response to a lawful request, court order, or regulatory investigation.

All third-party service providers who handle data on our behalf are contractually bound to process your information only as directed by dha88 and to maintain appropriate security measures. We do not permit any third party to use your personal data for their own marketing.

💳5. Payment Data and Financial Security

All financial transactions on dha88 are transmitted over encrypted connections. Payment credentials such as bKash PINs, Nagad mPIN, or bank card CVV numbers are never stored by dha88. We retain only the minimum data needed to identify the transaction source for withdrawal matching and fraud prevention, such as a truncated mobile wallet number.

dha88 employs real-time transaction monitoring to detect potentially fraudulent activity. If unusual patterns are detected on your account, our security team may temporarily suspend it pending verification. We will notify you using the contact details on file and resolve any hold as quickly as possible.

🍪6. Cookies and Tracking Technologies

dha88 uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us recognise you between sessions, remember your preferences, and understand how different areas of the platform are used. We use three types: (a) Strictly necessary cookies required for core functions; (b) Functional cookies that remember your settings; (c) Analytics cookies that help us improve the platform.

You can manage or disable non-essential cookies at any time through your browser settings. Note that disabling certain cookies may affect platform functionality, for example by requiring you to log in again each session. We do not use cookies to track your activity on unrelated third-party websites.

🗄️7. Data Retention

dha88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Account data is retained for the duration of your membership and for five years after account closure, in line with applicable anti-money laundering record-keeping obligations.

Marketing data is retained only while you remain subscribed to our communications. Technical log data is kept for approximately 12 months for security monitoring. When data is no longer needed, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

✅8. Your Data Rights

As a dha88 user, you have the following rights regarding your personal data:

• Right of access: request a copy of all personal data we hold about you, free of charge, within 30 days of your request.
• Right of rectification: if any data we hold about you is inaccurate or incomplete, you may request that we correct it.
• Right of erasure: in certain circumstances you may request that we delete your personal data, subject to any legal obligations we have to retain it.
• Right to restrict processing: you may ask us to pause processing your data in certain circumstances, for example while a complaint is under investigation.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We respond to all legitimate requests within 30 days and may need to verify your identity before fulfilling the request.

🛡️9. Security Measures

dha88 implements comprehensive technical and organisational security measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, role-based access controls limiting staff access to personal data, regular platform security assessments, and two-factor authentication options for player accounts.

While we make every reasonable effort to protect your data, no method of transmission or storage over the internet is completely secure. In the event of a data security incident likely to result in a high risk to your rights, we will notify affected users promptly in accordance with applicable regulations.

🔞10. Children's Privacy

dha88 is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you are under 21, please leave this site immediately. If we become aware that personal data has been collected from a person under 21, we will delete that information as soon as reasonably practicable. Parents or guardians who believe their child has provided personal data to dha88 should contact us immediately at [email protected].

🔄11. Changes to This Policy

dha88 reserves the right to update or modify this Privacy Policy at any time. The most current version will always be available on this page, and the date of last revision will be shown at the top of the document. Your continued use of dha88 after any changes are published constitutes acceptance of the updated policy. If you disagree with any changes, you must stop using the platform and may request account closure by contacting [email protected].

✉️Contact Us

If you have any questions or concerns about this Privacy Policy or how dha88 handles your personal data, please contact our support team at: [email protected]